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Showing posts from March, 2016

Customer Service at Bing or Lack Thereof

Just spoke with Bing technical support.  Where do we start on my wish list? Let's start with last names and phone numbers at Bing advertising support.


Wouldn't it be wonderful if people who worked at big companies had last names? Where do they find all these people who are just like Cher or Adele? No one has a last name, which makes them tough to find when you need to follow up (and don't want to have to explain, again, what your issue is).Wouldn't it be wonderful if people who worked at big companies had their own phone number? If Bing would swing for a phone system, then you or I could actually call these people back, directly, as opposed to having to email them first and then have them call us.Those are the technical issues that would make our life so much better vis-a-vis Bing. Of course, it's not just Bing. It's most large companies - including Credit Card companies - where employees a) lack last names, and b) lack phone numbers. I believe it is the same at…